Privacy Policy

1. Introduction

SandStories Tourism (“SandStories”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring transparency in how we handle your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, book our tours, contact customer support, or participate in our travel services.

2. Who We Are

SandStories Tourism is a travel and tourism company offering city tours, desert safaris, cruise experiences, attraction visits, and related travel services.

We act as the data controller for personal data collected in connection with our services.

3. Information We Collect

A. Information You Provide

• Full name
• Email address
• Phone number
• Payment and billing details
• Hotel or pickup information
• Nationality (if required)
• Special requests or preferences
• Customer support communications

B. Information Collected Automatically

• IP address
• Device and browser details
• Operating system
• Website usage data
• General location data
• Cookies and analytics information

4. How We Use Your Information

Service Delivery

• Confirming and managing bookings
• Processing payments
• Coordinating pickups and tour logistics
• Sending confirmations and reminders

Customer Support

• Responding to inquiries
• Handling complaints
• Providing travel assistance

Marketing (With Consent)

• Sending promotional offers
• Providing updates about new tours
• Personalized recommendations

Security & Compliance

• Fraud prevention
• Identity verification
• Legal compliance

5. Sharing of Personal Data

We may share your data with payment providers, operational partners, tour staff, government authorities where required, and trusted service providers who support our operations.

6. International Data Transfers

Your personal data may be processed outside your country of residence. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, and maintain required financial records.

8. Your Rights

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to marketing communications
• Withdraw consent
• Request data portability

9. Data Security

We implement technical and organizational measures including encryption, secure hosting, and access controls to protect your personal data.

10. Artificial Intelligence

We may use analytics and AI-based tools to enhance customer experience, personalize recommendations, and improve operational efficiency.

11. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal data from minors.

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

SandStories Tourism
Email: privacy@sandstoriestourism.com